PROFESSIONAL EXPERIENCE

• IESE Business School: Full-time Professor of Operations Management since 2004

• KPMG: Director of Business Advisory Services since 2008 (part-time)

• Bain & Company: Manager until 2004

• Independent advisor: Member of the Board, Advisor/Consultant to Companies, and Coach to Executives since 1995

 

EDUCATION

• Harvard Business School: Executive Education Program on Managing Service Companies and Client Loyalty

• IESE Business School: General Management Program (PDG)

• Swiss Federal Institute of Technology (ETH): Doctorate (Dr.-Ing. ETH) in Industrial Engineering and Management

• Swiss Federal Institute of Technology (ETH): M.Sc. (Diploma) in Chemical Engineering

 

BUSINESS PRESS ARTICLES (Spanish)

• MOSCOSO, PH. (2009). Que suene la música (pdf), Cinco Días, 23 de febrero de 2010, p. 115

• MOSCOSO, PH. (2009). Para capear la crisis, ¿recortar costes o precios? (pdf), Cinco Días, 16 de febrero de 2009, p. 14

• MOSCOSO, PH. (2008). La culpa es de las personas, no del modelo de banca (pdf), Cinco Días, 10 de octubre de 2008, p. 19

• MOSCOSO, PH. (2008). Cuando las aparencias sí engañana (pdf), Expansión, 12 de mayo de 2008, p. 46

• MOSCOSO, PH. (2007). El valor de la clientela (pdf), El País Negocios, 11 de noviembre de 2007, p. 4.

• MOSCOSO, PH. (2007). Jóvenes con espíritu global (pdf), Expansión, 9 de junio de 2007, p. 57.

• MOSCOSO, PH. (2007). La desindustrialización de España (pdf), ¿preocupante?, Expansión, 24 de mayo de 2007, p. 78.

• MOSCOSO, PH. (2007). El máximo partido (pdf), El País Negocios, 4 de marzo de 2007, p. 4.

• MOSCOSO, PH. (2007). El gran reto de la seguridad aérea (pdf), Expansión, 20 de enero de 2007, p. 53.

• MOSCOSO, PH., LAGO A. (2006). Una buena línea aérea de bajo coste, Actualidad Económica, Enero, p 9.

• MOSCOSO, PH. (2005). Innovar en operaciones, fuente de ventaja competitiva, Expansión, 8 de noviembre de 2005, p. 62.

 

MEDIA MENTIONS

• "El IESE presenta su revista en sociedad", Expansión, 16 de marzo de 2010

• "Para competir hay que ofrecer productos y servicios", Entrevista en La Tribuna de Ciudad Real, 12 de febrero de 2010

• "La imparable invasión del bajo coste", Revista Capital, Junio 2008.

• "El mercado de los consejos", Emprendedores, Febrero 2008.

• “Innovar en operaciones, fuente de ventaja competitiva”, Universia Knowledge@Wharton, featured article, September, 20th, 2006.

• “Viajes en avión a precios de autobús”, Cinco Días, 21 de julio de 2006.

• “Iberia lucha contra su pasado”, Actualidad Económica, 26 de enero de 2006.

• “Tourism: In good shape, but trying a new model”, Financial Times, October 25th 2005.

• “Salir a la hora es un gran negocio”, Qué!, 21 de septiembre de 2005.

•  “Quality is key for prosperity”, Financial Times, Special Report Spain, June 14th 2005.

• “Las lecciones que vinieron del frío”, Expansión, 9 de marzo de 2005.

 

ACADEMIC PUBLICATIONS (as of December, 2009)

Articles

1. MOSCOSO PH., FRANSOO J.C., FISCHER, D. (2010). An empirical study on reducing planning instability in hierarchical planning sytems, Production Planning & Control, (forthcoming). 

2. MOSCOSO, PH. and LAGO, A. (2008). Expansión de Productos a Servicios, un Movimiento Estratégico Obligado, Harvard-Deusto Business Review (166), pp 34-43 (pdf).

3. CASTRO, M., LAGO, A., MOSCOSO, P.G. (2008). A Framework for Assessing the Impact of Customer Contributions in Service Delivery, in:  K. Amasaka, Y. Matsui, H. Matsuo and M. Morita (Eds), Proceedings of the 3rd World POMS Conference, Tokyo, chapter 13, pp. 2002-2016.

4. FRANSOO J.C., MOSCOSO PH.,  WAEFLER T., FISCHER, D. (2008). Evite el Efecto Látigo en su Planificación, Manufactura Clase Mundial, 14 (6), pp. 50-54. 

5. MOSCOSO, PH. (2007). A design-oriented framework for the modeling of production management systems, Journal of Engineering Design, 18 (6), pp. 599-616.

6. MOSCOSO, PH. (2007). La propuesta de valor: Unstoppable, Manager Focus, Vol. XII, 15/07, p.8

7. GUENTER, H., SHEPHERD, C., MOSCOSO, PH., DE SNOO, C. and RIEDEL. J (2007).  Unpacking relationship quality in supply chains: An interdisciplinary review, in: Karwowski,  Waldemar  & Trzcielinski, Stefan  (Eds), Value Stream Activities Management, Poznan, July 2007, pp. 229-239 (ISBN 978 0 9796435-2-1). (HAMAHAA 2007 Conference)

8. FRANSOO, J.C., MOSCOSO, PH., WAEFLER, T., FISCHER, D, and TENHIALA, A. (2007). Key factors determining the planning bullwhip: an integrated framework for analysis and design, in: Erkut, E. (ed.), Managing Operations in an Expanding Europe, Ankara. (EUROMA 2007 Conference)

9. De SNOO, C., MOSCOSO, PH., GUENTER, H., and SHEPARD, C. (2007). Relationship quality in operational supply chain coordination: An interdisciplinary review and research framework in: Erkut, E. (ed.), Managing Operations in an Expanding Europe, Ankara. (EUROMA 2007 Conference)

10. MOSCOSO, PH. (2006). Innovar en operaciones, fuente de ventaja competitiva, Universia Business Review (11), pp. 62-73. (this article was featured by knowledge@wharton, and translated into English and Portuguese) (pdf)

11. LAGO, A., RIBERA, J., and MOSCOSO, PH. (2006). La prestación del servicio hospitalario, in: J. Ribera, J. A. Gutiérrez Fuentes, and M. Rosenmöller (Eds.), Gestión en el Sector de la Salud, Vol 2: Elementos de Gestión en las Instituciones, Pearson-Prentice Hall, pp 79-118.

12. MOSCOSO, PH. and LAGO, A. (2006). Pongamos al cliente a trabajar: la mejor externalización, Executive Excellence (33), pp. 6-9.

13. FISCHER, D, FRANSOO, J.C., and MOSCOSO, PH. (2006). Human Planners, Planning Structure and the Vertical Bullwhip, in: Pikaar, R.N., E.A.P. Koningsveld, and P.J.M. Settels (Eds.), Diversity in Ergonomics, Elsevier, Amsterdam, pp. 1854-1860. (International Ergonomics Association, Triennial Conference 2006)

14. LAGO, A., MOSCOSO, PH., and MENCHERO, I. (2006). Impact of Customer Satisfaction, Loyalty, and Recommendation in the Spanish Service Sector, in: Mendibil, K. and Shamsuddin, A. (eds), "Moving Up the Value Chain", vol 2, Glasgow, pp 877-886 (ISBN: 0-947649-52-2). (EUROMA 2006 Conference)

15. MOSCOSO, PH. (2006). La externalización, una herramienta estratégica clave, Executive Excellence, (29), pp 38-41.

16. MOSCOSO, PH., LAGO A. (2005). Socio-technical design of planning & control systems for the extended shop-floor, in: "Operations and global competitiveness", K. Demter (ed), OOK-Press, Budapest, pages 191-201 (ISBN 963 218 455 6). (EUROMA 2005 Conference)

17. MARTINEZ de ALBENIZ, V., SACHON, M., LAGO, A. and MOSCOSO, PH. (2005). Deregulation Scenarios: Game Theory and the Dutch Example, in: Deregulation-Does it Matter?, MORGAN STANLEY, Equity Research Report, Retailing-Food, January 2005, pp 19-25.

18. MOSCOSO, PH. LAGO, A. (2005). Design of Integrated Management Systems for the Extended Shop-Floor, in Conference Proceedings of the 18^th ICPR, Salerno, pp. 231-241 (ISBN 88-87030-96-0) (International Conference of Production Research 2005)

19. MOSCOSO, PH. LAGO, A. (2005). An input-output model for effective synchronization of sequential manufacturing processes, in Proceedings of the 8th Decision Sciences Institute International Conference, Barcelona, Spain.

20. MOSCOSO, PH., WAEFLER, T., and WINDISCHER, A. (1999). A modeling framework for complementary design of production planning and control systems, Ergonomics, 42 (11), 1492-1506.

21. MOSCOSO, PH. (1999). Der Shop Floor: Eine Herausforderung für das Logistikmanagement, PPS Management, 4, 22-26.

22. MOSCOSO, PH. (1999). Management-Systems for Shop Floor Logistics: A Model-based Design Methodology, Swiss Operations Research Society Bulletin, 107,  (Lausanne), pp. 3-5.

23. MOSCOSO, PH. and ULRICH, H. (1998). Complete Modeling of Production for the Design of Planning and Control. In K. Juslin (Ed), Proceedings of the 3rd European Simulation Congress, 3, (ESS, Espoo), 441-448.

24. MOSCOSO, PH. and ULRICH, H. (1998). A simulation-supported modeling approach for the design of production planning and control systems, Proceedings of the First International Workshop on Intelligent Manufacturing Systems, (Lausanne), 51-64.

25. MOSCOSO, PH. (1998). Designing Production Management Systems, International Conference on Operations Research OR’98, (Zurich), 86-87.

26. MOSCOSO, PH., WAEFLER, T., and WINDISCHER, A. (1997). A modelling concept to support complementary design of dynamically complex systems. In E. Hollnagel et al. (Eds), Time and Space in Process Control, (CNR, Rome), 235-240.

Books

MOSCOSO, PH. (2004). Integrales Management der Produktion. Eine praktische Anleitung zur Gestaltung von Managementsystemen, WV Berlin, 252 pages (ISBN 3-86573-015-9)

Teaching Materials

• LAGO, A. and MOSCOSO, PH. (2009). Griferías Turku, SA. (P-1099)

• MOSCOSO, PH. and MUÑOZ-SECA, B. (2009). Sandro's Pizza: Innovando el reparto (P-1097)

• MOSCOSO, PH. and LAGO, A (2007). Expansión de Productos a Servicios, un movimiento obligado (PN-443)

• MOSCOSO, PH. and  LAGO, A. (2006). eBay Spain and its User Community (P-1079)

• LAGO, A. and MOSCOSO, PH. (2006). Roche Diagnostics Division, The Sant Cugat Distribution center (P-1076)

• MOSCOSO, PH. (2005). Innovar en operaciones, fuente de ventaja competitiva (PN-438)

• MOSCOSO, PH. & SABRIÀ, F. (2003), BALLY AG: The Project DOT (A) (P-1053)

• MOSCOSO, PH. & SABRIÀ, F. (2003), BALLY AG: The Project DOT (B) (P-1054)

 

TEACHING

• Core Operations Management courses: GEMBA, EMBA, Executive Eductation and Custom Programs

• Service Excellence: elective course in 2nd year of MBA and Custom Programs

• Short Focused Programs participated: Customer orientation and strategies, Relationship quality and capacity, Managing cultural organizations, etc.

SERVICE

• Founding member of the editorial board of IESE Insight Journal (web)

• Member of the editorial board of Global Journals

• Ad-hoc reviewer for leading academic journals and scientific conferences